This policy describes how Lightframe Studios London (“we”, “our”, “us”) collects, uses, and protects personal data when you interact with our website or contact us regarding studio hire. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We collect only information necessary to process your enquiry or booking: your name, email address, phone number, and any details you choose to provide in the message field. If you hire our studios, we also record billing details required for invoices and tax records.
2. Purpose and Legal Basis
Data is processed to respond to enquiries, confirm bookings, and comply with legal obligations. Our lawful basis for processing is Article 6(1)(b) (contract performance) and 6(1)(c) (legal obligation) of the UK GDPR. With your consent, we may send occasional updates about studio availability or policy changes. You can withdraw consent at any time by emailing us.
3. Data Retention
We store personal data only as long as necessary to fulfil the purpose it was collected for or to meet accounting and regulatory requirements. Enquiry emails are reviewed annually and deleted if no further contact is required.
4. Storage and Security
All electronic records are kept on secure servers within the United Kingdom and protected by industry-standard encryption and access controls. Paper documents are stored in a locked office accessible only to authorised staff. We regularly review our security measures to maintain confidentiality and integrity.
5. Data Sharing
We do not sell or lease personal information. Data may be shared with accountants or law enforcement only when required by law. If we use external IT support or email providers, they operate under binding data-processing agreements that mirror UK GDPR standards.
6. Your Rights
You have the right to access, rectify, erase, or restrict processing of your personal data, and to object to processing or request data portability. Requests can be made by writing to the address below or emailing us. We respond within one month as set by the Information Commissioner’s Office (ICO).
7. Cookies and Analytics
Our website uses small functional cookies to store your consent preferences and basic anonymous traffic analytics. No tracking for advertising takes place. Further details are available in our Cookies & Controls page.
8. Contact and Complaints
If you have questions or wish to exercise your rights, contact:
Lightframe Studios London
21 The Forbury, Reading RG1 3BB, England
Phone: 441 189 732 614
Email: [email protected]
If you believe your data has been mishandled, you may also contact the Information Commissioner’s Office at ico.org.uk.